We are experiencing some challenges processing returns and as a result, our refund times have been impacted. We are working through these issues and expect a return to normal service in the shortest possible timeframe.
If you need to return an order, please request a return within 14 days by following the simple steps below:
- Request a Return via our Returns portal link: https://returns.bleckmann.com/?Customer=CLARKS
- You will be prompted to enter your order number (e.g. 612345678) and email address associated with your order (make sure there are no spaces or extra symbols in your details entered).
- Select the item(s) that you would like to return & the returns reason.
- Once confirmed you will receive a return number with links to your return label with our returns address that you will need to print off.
- Send your items back to us via the returns label and carrier you selected. (Non-EU countries please include your packing slip in your return)
- Contact the courier within 15 days after requesting the Return to book the package collection
Once your return has arrived back at Clarks, we will issue your refund.
You can consult our Return Policy at any time by clicking here.