Due to the fact we have recently moved our distribution centre, the procedure for making returns changes depending on when your order was placed.
Please make sure to follow the correct procedure in order to avoid any delays with the refund timings.
Items must be returned in their original packaging, including shoe boxes.
Please read the information below carefully and note the following:
ORDERS MADE BEFORE 24TH JANUARY
If you need to return an item belonging to an order made before 24th January, please click on this link and follow the instructions.
ORDERS MADE AFTER 24TH JANUARY
If you need to return an order made after 24th January, please request a return within 15 days by following the simple steps below:
1. Request a Return Authorization Number (RAN) in one of these two ways:
- If you are a registered user: you can access the “Orders” section in your account by clicking here.
Find the order that contains the product or products that you would like to return and click on “Return product” and then follow the steps.
- If you are not registered: access the “Return Authorization” section, found here.
What is a RAN? Why do I have to request one?
2. (EU countries) Fill out and sign the Return Proforma Invoice that was sent with your order. Place it inside the package together with the packaged items ready to be returned.
I've lost the Return Proforma Invoice. How can I get a new one?
2. (non-EU countries) Fill out and sign the Return Proforma Invoice that was sent with your order.
Make 4 copies so that you have 5 invoices in total. Place one inside the package together with the packaged items ready to be returned. Give the other 4 to the courier when they pick up the return as they are required for customs clearance.
I've lost the Return Proforma Invoice. How can I get a new one?
3. Attach the returns label to the outside of the package. It will have been sent together with your order.
I have lost the return label. How can I obtain another copy?
4. Contact the courier within 15 days of creating the RAN to book the package collection, consulting the details in the “How to book a return” section.
You can consult our Return Policy at any time by clicking here.