We are experiencing some challenges processing returns and as a result, our refund times have been impacted. We are working through these issues and expect a return to normal service in the shortest possible timeframe.
We will refund you within 14 working days from when we receive your return at our warehouse and we will notify you by email. If orders are canceled before they are shipped, the refund will be processed within 3 working days of the cancellation request being received.
If your order has been shipped to a destination within the European Union, all taxes (VAT) will be refunded. Outside the European Union, customs duties and taxes are not refundable. In any case, you may be able to recover the costs by contacting your local customs office directly. As this may not be available in all countries, we recommend that you use a customs broker if you wish to have duties refunded on the returned goods.
The money will be credited via the same method used for payment:
• CREDIT CARD PAYMENTS
• PAYPAL PAYMENTS
• PAYMENT ON DELIVERY
• RTBT, YANDEX MONEY AN DIGITAL WALLETS
*DE, FR, NL, BE, AT, DK, FI, CH, IT, ES